Information We Collect

When you use our services, we collect different types of information depending on how you interact with us. Some information you give us directly, while other data gets collected automatically as you use our platform.

Personal Details You Provide

You might share personal information when you create an account, contact us, or use our financial analysis tools. This typically includes:

• Your name, email address, and phone number
• Business details if you're registering as a company representative
• Payment and billing information for our paid services
• Financial statements and business documents you upload for analysis
• Communication preferences and correspondence with our support team
• Feedback, survey responses, and testimonial submissions

Technical Information We Gather

Our systems automatically collect certain technical data to help us provide and improve our services:

• IP address, browser type, and device information
• Pages visited, time spent on site, and navigation patterns
• Referring website or source that brought you to damorinthos.com
• Operating system and screen resolution details
• Login timestamps and session duration

How We Use Your Information

We collect your data for specific purposes. Here's what we actually do with the information you share with us:

1. Service Delivery: We use your information to provide financial statement analysis, generate reports, and deliver the services you've signed up for. Can't really do our job without this.
2. Account Management: Your details help us maintain your account, process payments, send invoices, and handle billing matters.
3. Communication: We'll contact you about your account, respond to inquiries, send service updates, and share educational content about financial analysis that might interest you.
4. Platform Improvement: Technical data helps us understand how people use our site so we can fix problems and make things work better.
5. Security: We monitor for suspicious activity, prevent fraud, and protect both your data and our platform from security threats.
6. Legal Compliance: Sometimes we're required by Australian law to keep certain records or provide information to regulatory authorities.

We don't sell your personal information to third parties. That's not our business model, and frankly, we think it's a pretty dodgy practice.

Data Sharing and Third Parties

There are situations where we share your information with other parties. We're careful about who we work with and always make sure they handle your data responsibly.

Service Providers We Work With

We partner with trusted companies that help us run our business:

• Payment processors who handle credit card transactions securely
• Cloud hosting providers where we store data on Australian servers
• Email service providers for communications and newsletters
• Analytics tools that help us understand website usage patterns
• Customer support platforms for managing inquiries and tickets

These providers only get access to information they need to do their specific job. They're contractually obligated to protect your data and can't use it for their own purposes.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen when responding to court orders, complying with Australian taxation requirements, or cooperating with law enforcement investigations. We'll only share what's legally required and will notify you unless prohibited by law.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and have processes in place to help you exercise them.

How to Exercise Your Rights

To make a request about your personal information, contact us at info@damorinthos.com with your name, account details, and what you'd like us to do. We'll respond within 30 days. Some requests might take longer if they're particularly complex.

You can update most of your account information directly through your dashboard. For things you can't change yourself, just get in touch with our support team.

Marketing Communications

We'll only send you marketing emails if you've agreed to receive them. Every marketing email includes an unsubscribe link. You can also manage your communication preferences in your account settings or contact us directly. Note that even if you opt out of marketing, we'll still send important account-related messages.

Data Security and Protection

Protecting your information is something we take seriously. We've implemented multiple security measures to safeguard your data against unauthorized access, disclosure, or loss.

• All data transmission uses industry-standard SSL/TLS encryption
• Financial documents are encrypted both in transit and at rest
• We use secure cloud infrastructure with regular security audits
• Access to personal information is restricted to authorized staff only
• Our team receives regular training on data protection practices
• We maintain regular backups stored securely in separate locations
• Multi-factor authentication is required for employee access to systems

While we do everything reasonable to protect your information, no system is completely secure. If you suspect any security breach affecting your account, contact us immediately at info@damorinthos.com.

Data Retention

We keep your information for as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods:

• Account Information: Retained while your account is active and for seven years after closure to meet Australian taxation and business record requirements
• Financial Statements: Kept for the duration of your service agreement plus seven years for compliance purposes
• Communication Records: Maintained for three years to help with support queries and dispute resolution
• Technical Logs: Typically deleted after 12 months unless needed for security investigations
• Marketing Data: Removed within 30 days of you withdrawing consent for marketing communications

When we no longer need your information, we securely delete or anonymize it. Some data might be retained in anonymized form for statistical analysis and service improvement.

Cookies and Tracking

Our website uses cookies and similar technologies. These are small files stored on your device that help the site function properly and give us information about how people use our platform.

Types of Cookies We Use

• Essential Cookies: Required for the website to work. These handle things like keeping you logged in and remembering your preferences.
• Analytics Cookies: Help us understand which pages people visit and how they navigate the site. We use this to improve the user experience.
• Functional Cookies: Remember your choices like language preferences or region settings.

Most browsers accept cookies automatically, but you can change your browser settings to block them. Keep in mind that blocking certain cookies might affect how well the site works for you.

Children's Privacy

Our services are designed for business professionals and aren't intended for anyone under 18. We don't knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The date at the top of this policy shows when it was last updated. Continuing to use our services after changes take effect means you accept the updated policy.

Making a Complaint

If you're not happy with how we've handled your personal information, you have the right to lodge a complaint. Start by contacting us directly so we can try to resolve the issue. Most concerns can be sorted out through discussion.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au